Privacy Policy

LifeVitalLearn ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our learning experience platform ("Platform").

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, organisation details
• Profile Information: Learning preferences, progress data, assessment results
• Content: Course materials, notes, discussion posts, certificates
• Usage Data: Log data, device information, IP address, browser type
• Payment Information: Billing details (processed by secure third-party providers)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Platform
• Personalise learning experiences and recommendations
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Analyse usage patterns and improve our services
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Organisation Administrators: Within your organisation, admins may access learner progress and completion data
• Service Providers: Cloud hosting, payment processing, email delivery, analytics
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption at rest and in transit, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

Depending on your location, you may have rights to:

• Access, update, or delete your personal information
• Object to or restrict certain processing activities
• Export your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon account closure, we will delete or anonymise your data within 30 days, except where we are legally required to retain it.

7. Cookies and Tracking

We use cookies and similar technologies to operate our Platform, remember your preferences, and analyse traffic. You can control cookies through your browser settings.

8. Children's Privacy

Our Platform is not intended for children under 16. We do not knowingly collect data from children under 16. If you believe we have collected such data, please contact us.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Platform.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@lifevitalacademy.co.uk